Come with us to Wuppertal, where we met with Dr. Christian Klein and his wife Remy, learning how excellent service comes from putting people first.
FOLLOW THE BIRDS
The clinic was established by Dr. Klein’s mother in 1967, who used only a single room for delivering treatments. But when Dr. Klein joined in 1993, he started a gradual renovation process that continued until 2016.
The original house was quite old, and its room plan wasn’t that of a traditional dental clinic. But Christian and his wife Romy used this as a chance to create a unique patient experience.
Every visitor is welcomed with a small glass of peach lemonade (and a baked apple treat in winter). Afterwards for dental hygiene treatments (there is another waiting lounge for the dentists’ rooms), they are asked to ‘follow the birds’ to a cozy waiting room on the first floor – this involves going down a corridor lined with the sculptures of small birds and filled with the sound of birdsong.