Who are at the other end of the line, when you are in dire need of a critical spare part, or in doubt about filling in the XO FLEX order form? Ready to answer your call or email are Karen, Jette and Lone!
”We regard ourselves as the most critical asset to the company”, is the laughing answer from all three when asked about the special contribution provided by the customer service team.
“Imagine that you as an XO Partner is being contacted by a distressed dentist who’s unit has shot down for some reason. Any minute counts in the dental clinic. And the XO Partner knows that.
This means that the sooner we can provide the partner with a solution, the better.
Therefore, jointly with the XO Technical Service team, we aim to ensure for instance that fastest possible delivery of a critical spare part - typically a printed circuit board (PCB)”, explains Karen. “Close collaboration and support to our XO Partners is of critical importance to ensure best end-customer satisfaction,” all agree.